7 Days Money Back Guarantee

We Understand What Heavy Equipment Customers Need

We, the team at Art's Equipment Sales, understand exactly what heavy equipment customers need:

  • Equipment that is professionally inspected before sale
  • Equipment that is fully serviced and ready for immediate use
  • Equipment that is delivered on time

Our goal is to provide complete peace of mind. And we stand by our commitment guaranteeing that every dollar you spend is protected. If you discover any faults within the 7 days inspection period or 50 working hours (whichever comes first), we offer two solutions:

  • A nearby partner service will handle the repairs.
  • If the issue cannot be resolved within 72 hours, we will arrange return shipping and issue a full refund.

The 7 Days Money Back Guarantee

This program ensures that buyers receive equipment exactly as described, no surprises.

What does the 7 Days Money Back Guarantee cover?

  • Guaranteed Refund if Delayed: If your equipment is not delivered within 15 days after dispatch, we will refund your payment, no questions asked.
  • Complete Issue Resolution: If you are not satisfied with the equipment and notify Art's Equipment Sales within 7 days of delivery, we will resolve your complaint within 72 hours. If we fail to do so, you will automatically receive a full refund.
  • Finalizing the Transaction: If no claims are made after 7 days, the transaction is considered complete, and further claims will not be accepted.

How does the 7 Days Money Back Guarantee protect you?

  • Non-Delivery Protection: If your equipment has not arrived within 15 business days of dispatch, our financial team will process a refund.
  • Damaged or Faulty Equipment: You have 7 days or 50 working hours (whichever comes first) to inspect and test the equipment. If an issue is found, we will resolve it.

How do you receive your refund?

Our financial team will contact you to process the refund using the same payment method as your original transaction.

Our Track Record

Out of 1,000+ customers, we have issued refunds to only 7 buyers, mainly due to unforeseen circumstances such as transport related damages (which were covered by insurance).

With a 99% customer satisfaction rate, we remain committed to keeping buyers happy and we will continue to do so!

Stephan Stewart,
Sales Manager,
Art's Equipment Sales